Record your cancel

Before you upload

• Upload only a recording you made on your own account of cancelling a subscription or deleting your account in 하나은행, 새로워진 하나원큐를 경험해 보세요. mp4 or mov, up to 100 MB and 10 minutes.
• Check the recording first: no faces, no email addresses, no card numbers, no other person's messages should be visible. We pixelate words that look like an email or a card number, but we cannot promise to catch everything.
• What we keep: one still picture of each screen (pixelated where needed), the number of screens, the time, the date you uploaded, the SHA-256 of your file, and a one-way code of your connection so the same connection cannot count twice. No account, no name, no IP address.
• The original video is deleted right after processing, unless you tick the box to let us keep it as extra proof.
• How it is used: your recording shows on this app's page as "1 submitted recording, not yet confirmed", with its screens counted by our published method. When a recording from another connection on a different day agrees (screens within 1), they are shown together as agreeing. We cannot verify who made a recording or whose account it is, so submitted recordings are shown as reported evidence: never published as a receipt about the company and never part of a grade.
• Delete it any time with the private link you get after uploading. If it is already cited in our records, the pictures and the original are deleted and only the numbers stay, so the record can still be checked.