"Information we collected during the initial development and training of our proprietary models."
Their words, not yet tested. privacy policy · read from their site on 2026-11-11
MINIMUM AGE AND MINORS
"The Services are not designed for minors under 13, and our Terms of Service prohibit use by anyone under 13 or under 16 if you are a resident of the European Economic Area or the United Kingdom."
Their words, not yet tested. privacy policy · read from their site on 2026-11-11
AUTO-RENEW, REFUNDS AND CANCELLING
"Payments are non-refundable, except where required by law."
Their words, not yet tested. terms of service · read from their site on 2026-11-10
Screen recordings submitted to Abouit by users who stated they show cancelling or deleting their own account. Abouit did not record them and cannot verify who made them. Screens are counted by our published method. Submitted recordings are reported evidence: never a receipt, never part of a grade.
No receipt about Character.AI yet. read — waiting for review First look from Germany on 2026-11-09 (stopped) · privacy policy read 2026-11-11 · terms of service read 2026-11-10
Found clauses are waiting for the jury, the legal review and a notice to the company.
Area by area
Read the details
What we checked in each of the six areas, and what we found there. Not a score: an empty area means not tested yet; "their words" means we quote their documents below but have not tested it. Planet is a seventh row of measured facts from the same first look: what the homepage weighs before any tap, and a CO2e range with its method.
How Character.AI's own help pages say you can reach a person, quoted as written on the date given. We did not contact them. Not tested by us; not a score.
Cancel article: not read: the site's robots.txt or the site itself refused our reader, and we never get around a refusal (page) Close-account article: not read: the site's robots.txt or the site itself refused our reader, and we never get around a refusal (page)
What the stores and its help centre say
The company's own declarations, copied as shown on the date given, with a link to the source and the hash of our archived copy. Not tested by us; not a score.
App Store (US), as the listing showed it
“Data Used to Track You”: “Location”, “Contact Info”, “Identifiers”, “Usage Data”
“Data Not Linked to You”: “Identifiers”, “Usage Data”, “Contact Info”, “Search History”
Age rating: “18+”
In-app purchases listed: “Character.AI+” “$9.99”; “Charms Starter Pack” “$0.99”; “Charms Small Pack” “$2.99”; “Character.AI Lite” “$4.99”; “Character.AI+” “$94.99”; “Charms Large Pack” “$9.99”; “Character.AI Lite” “$2.49”; “Charms Medium Pack” “$4.99”; “Charms Extra Large Pack” “$24.99”; “Charms Extra Extra Extra Large Pack” “$99.99”
Google Play Data safety page: not read: the site's robots.txt or the site itself refused our reader, and we never get around a refusal. 2026-11-09 · source
Cancelling, per its help centre: not read: the site's robots.txt or the site itself refused our reader, and we never get around a refusal. 2026-11-09 · source
Closing the account, per its help centre: not read: the site's robots.txt or the site itself refused our reader, and we never get around a refusal. 2026-11-09 · source
ภายในแอป Android
What an independent analysis of the published app file lists for Character.AI (Android version 1.17.4, report of 2026-10-03). A permission says what the app can ask the phone for, not what it does with it. A newer version may differ.
Whole sentences copied exactly from Character.AI's own documents, grouped by subject. Their words, not yet tested: this is quotation, not a finding, and no jury has looked at it. Each sentence links to the archived copy it came from.
AI TRAINING ON YOUR CONTENT
"We also collect information that is available on the Internet or from other publicly available sources to evaluate and improve our Services, including for model training and development."
"The Services are not designed for minors under 13, and our Terms of Service prohibit use by anyone under 13 or under 16 if you are a resident of the European Economic Area or the United Kingdom."
"If you are under 13 years old OR if you are under 16 years old and a citizen or resident in the European Economic Area (EEA) or the United Kingdom (UK), do not sign up for the Services – you are not authorized to use them."
"We disclose information to employees, consultants, service providers, and other vendors who need access to such information to carry out work or perform services on our behalf, such as those who provide data storage, payment, technology support and services, customer service, analytics, fraud prevention, content moderation, legal services, and marketing and advertising services."
"Please note that if you revoke permission for a Third-Party Account, we may retain the information we collected previously from the Third-Party Account provider (but the accounts will not be linked going forward)."
"These may include, without limitation, the maximum period of time that data or other content will be retained by the Services and the maximum storage space that will be allotted on Character.AI’s servers on your behalf."
"You agree that any termination of your access to the Services under any provision of these Terms may be effected without prior notice, and acknowledge and agree that Character.AI may (but has no obligation to) immediately deactivate or delete your account and all related information and files in your account and/or bar any further access to such files or the Services."
"The information we collect includes data you directly provide to us, data we obtain automatically from your interactions with our Services, and data we obtain from other sources."
We could not read Character.AI's privacy policy: the page builds itself with JavaScript, so our reader received an empty page on 2026-11-12. Not tested. The page we tried
We could not read Character.AI's terms of service: the page builds itself with JavaScript, so our reader received an empty page on 2026-11-12. Not tested. The page we tried
Not being able to read a page is not a finding about it.
อาจขอเข้าถึง ไมโครโฟน, การตรวจจับการจับภาพหน้าจอ ของคุณ
9 ประเภทข้อมูลที่เชื่อมโยงกับคุณ
สูงสุด $99.99 สำหรับการซื้อภายในแอปหนึ่งครั้ง
4 ประเภทข้อมูลที่ใช้ติดตามคุณข้ามแอปของบริษัทอื่น
